Review · LONDON

London Big Bus Hop-On Hop-Off Tour with Optional River Cruise

★ 3.5 · 10,803 reviews 3 hours 35 minutes (approx.) From $39 Operated by Big Bus London · Bookable on Viator
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London’s Big Bus tour gives you a fast way to connect the city’s biggest sights, from Buckingham Palace and Big Ben to the Tower of London and Notting Hill. You can stay aboard for a broad city overview, then hop off near a museum, palace, market, or park.

I like the three-route coverage and the simple recorded commentary, which helps you get your bearings without wrestling with a map. I also like the Thames cruise included with 24-hour and 48-hour tickets. The main drawback is traffic: a short loop can turn into a long wait, and some stops may be skipped or moved.

Key points to know

  • Three routes cover central London, Kensington, Notting Hill, and the British Museum area.
  • The Thames cruise is included with 24-hour and 48-hour tickets, not the one-day ticket.
  • A 48-hour ticket adds three guided walking tours and a two-hour evening panoramic ride.
  • The ticket starts when you activate it at a designated Big Bus stop.
  • Live tracking in the app is useful, but route changes and delays can still happen.
  • Keep your paper ticket safe, or add the ticket to the app for digital use after boarding.

What the London Big Bus tour is really good for

London Big Bus Hop-On Hop-Off Tour with Optional River Cruise - What the London Big Bus tour is really good for

At about $39.77 per person, this is not the cheapest way to move around London. The Underground and regular buses are usually better for point-to-point transport. Big Bus earns its keep by giving you a moving introduction to the city, with open-top views, recorded explanations, and stops placed near the sights most first-time visitors want to see.

The advertised ride lasts about 3 hours and 35 minutes, but think of that as a sightseeing loop rather than a tightly timed transfer. London traffic can slow the bus badly. A route that looks easy on a map may take much of your afternoon, especially around Westminster, Piccadilly Circus, and the London Eye.

I find this style of tour most useful on your first day. Ride a full loop if you can, note the places you want to revisit, then use the Underground or your own feet for the rest of your sightseeing. It works well for families, older visitors, and anyone who wants a broad view without navigating several Tube lines.

The buses offer onboard Wi-Fi and recorded commentary in seven languages. The narration adds dates, local stories, and basic context for sights such as Big Ben, Westminster Abbey, St. Paul’s Cathedral, and Marble Arch. It is not a private guide, but it gives you something useful to listen to while London rolls past.

More Hop-On Hop-Off River Boats in London:

The red route from Green Park to the Tower

London Big Bus Hop-On Hop-Off Tour with Optional River Cruise - The red route from Green Park to the Tower

The main central route begins around Green Park, close to Buckingham Palace and the Hard Rock Cafe. From there, it heads toward Queen Elizabeth Gate, Marble Arch, Regent Street, Piccadilly Circus, Haymarket, and Trafalgar Square.

This is a strong first ride because it links royal London, shopping streets, theaters, and public squares in one circuit. At Green Park, you are well placed for Buckingham Palace. Marble Arch gives you access to Hyde Park, while Regent Street and Piccadilly Circus put you in the middle of London’s famous shopping and theater district.

Trafalgar Square is one of the better places to hop off. You can walk to the National Gallery, continue toward Covent Garden, or reach Whitehall on foot. The bus then passes Craig’s Court, Horse Guards Parade, Whitehall, the London Eye, and Waterloo Station.

The Westminster section is packed with major sights, but it is also prone to traffic and temporary road changes. Around ceremonial events and the Changing of the Guard, the bus may not follow its usual path. Check the app and ask staff at the stop before committing to a tight appointment.

From Waterloo, the route continues to Covent Garden and St. Paul’s Cathedral. Covent Garden is a natural break for food and shops. St. Paul’s deserves more than a quick photograph, so get off if you plan to visit the cathedral rather than simply see its dome from the road.

The eastern part of the route takes you past the Monument to the Great Fire of London, London Bridge, City Hall, and the Tower of London. These stops make the ride especially useful for fitting both the City and Westminster into one day.

The Monument stop is near a Pret, which is handy for a quick snack. London Bridge is useful for the riverside walk and Borough Market area, though the bus itself does not replace a proper walk along the Thames. At the Tower of London, allow plenty of time if you want to go inside. The bus is best used to get you close, not to serve as your entire visit.

The route then loops through Temple, Westminster Pier, the London Eye, Lambeth Palace, College Green, Tothill Street, Buckingham Palace, and Victoria Station. These stops give you several ways to break up the ride, but remember that eastbound and westbound stops can have similar names and may be on opposite sides of a busy road.

The blue route through Kensington and Notting Hill

London Big Bus Hop-On Hop-Off Tour with Optional River Cruise - The blue route through Kensington and Notting Hill

The western route begins around Victoria and runs through Queen Mother Gates, Marble Arch, Hyde Park Corner, Harrods, the Natural History Museum, Gloucester Road, Kensington Palace, Notting Hill, and Kensington Gardens.

This route has a different feel from the central circuit. It is less about one famous monument after another and more about royal parks, grand neighborhoods, museums, and shopping streets.

Hop off at Harrods if you want to see London’s best-known department store. The Kensington Museums stop is convenient for the Natural History Museum and nearby museums, but you should check opening details separately because the bus ticket does not include museum admission.

Kensington Palace and Kensington Gardens are good choices for a longer stop. The route also passes Peter Pan near Bayswater Road, Lancaster Gate, Paddington Station, and Edgware Road. Paddington is a useful transport connection, while the park stops are better for a slower walk.

The western circuit eventually returns through Baker Street, Oxford Circus, Regent Street, Piccadilly Circus, Trafalgar Square, Whitehall, the London Eye, Covent Garden, St. Paul’s, London Bridge, the Tower, and Buckingham Palace. In practice, this means you can combine Kensington with the central sights, but do not expect to make every stop quickly.

Notting Hill is one of the most tempting stops on this route. If it is a priority, give yourself extra time and start early. Service can be less frequent than you expect, and a missed bus may leave you waiting in the cold. Use live tracking, but treat the arrival estimate as a guide rather than a promise.

The route for the British Museum and King’s Cross

The third route serves Woburn, Euston Square, King’s Cross, St. Pancras, Euston Road, Russell Square, the British Museum, Temple, and Covent Garden.

This is the shortest-feeling route on paper, and it is useful for linking major transport stations with the British Museum and central London. King’s Cross and St. Pancras are practical stops if you arrive by train. Russell Square provides access to the British Museum area, while Temple and Covent Garden connect this route to the main central circuit.

The British Museum appears in both directions, so check which side of the road you need. Stop names and stop numbers can be confusing, particularly where different routes share the same street. Staff at the stops can help, but I would still screenshot the route map before leaving your hotel.

This route is not a replacement for visiting the British Museum itself. It simply puts you nearby. If you plan to spend several hours inside the museum, use the bus to get there, then switch to walking or the Tube afterward.

More River Cruises in London:

How the Thames cruise changes the value

London Big Bus Hop-On Hop-Off Tour with Optional River Cruise - How the Thames cruise changes the value

The one-way Thames cruise is included with the 24-hour and 48-hour tickets. It is not included with the basic one-day ticket, so compare the options carefully before paying. The wording around one-day and 24-hour tickets matters: a one-day ticket is not always the same as 24 hours from the moment you board.

The cruise is a useful change of pace after sitting in traffic. From the river, you get a different view of Westminster, the London Eye, bridges, riverside buildings, and the Tower area. It also acts as transport between central riverside stops, though it is one-way, not an unlimited boat pass.

Plan the cruise around your day rather than treating it as a bonus you can casually squeeze in at the end. If you are already near Westminster Pier or the London Eye, it fits naturally into the central route. If you are staying far west or north, you may lose time getting back to your hotel.

What the 48-hour ticket adds

London Big Bus Hop-On Hop-Off Tour with Optional River Cruise - What the 48-hour ticket adds

The 48-hour option is the best choice if you want to use the bus as a sightseeing base rather than take one long ride. It includes three guided walking tours and a two-hour non-stop panoramic evening tour, in addition to the bus and Thames cruise.

The extra day gives you room to split the city sensibly. You could use the first day for the central route and river cruise, then use the second for Kensington, Notting Hill, the British Museum, and the walking tours.

The evening ride is appealing because London looks different after dark, but check the exact operating details when you activate your ticket. The supplied information describes it as available with a selected ticket option, so do not assume every fare includes it.

The walking tours add something a bus cannot. London’s streets make more sense on foot, especially around Westminster, the City, and Covent Garden. Still, the exact meeting points and departure times matter, so plan around the posted schedule rather than assuming you can join one at any stop.

Timing, traffic, and the weak point of the experience

London Big Bus Hop-On Hop-Off Tour with Optional River Cruise - Timing, traffic, and the weak point of the experience

The biggest risk is waiting. Some rides run smoothly, with friendly drivers and frequent buses. At other times, traffic, road closures, or staff changes can leave you waiting 30 to 45 minutes or longer.

The problem is not simply inconvenience. If you have a timed entry to the Tower, a lunch reservation, or a flight to catch, a delayed bus can wreck the plan. One route may also pass another company’s red sightseeing bus several times while you wait for Big Bus.

The app’s live tracking helps, and I recommend using it. Still, buses can skip a stop, arrive late, or follow a changed route. The app may show a vehicle nearby even when it will not serve your stop at that moment.

For this reason, do not use Big Bus as your only transport on a short London visit. Use it for sightseeing, then take the Tube when timing matters. Build in a generous cushion before any reservation.

Weather affects the experience too. The open upper deck gives you the best views, but cold rain or wind can make it unpleasant. The lower deck offers shelter but much poorer sight lines. Dress in layers, and remember that Christmas and other busy periods can mean crowded buses and audio systems that do not work perfectly.

Tickets, activation, and small details that matter

London Big Bus Hop-On Hop-Off Tour with Optional River Cruise - Tickets, activation, and small details that matter

Your ticket becomes valid when you activate the mobile voucher or QR code at a designated Big Bus stop. This is important because you do not necessarily lose the full period when you purchase it. Start it when you are ready to sightsee.

Read the fare name carefully. The one-day ticket does not include the river cruise. The 24-hour ticket includes the cruise, and the 48-hour ticket adds the walking tours and evening ride listed with that option.

After scanning an electronic ticket, staff may issue a paper ticket. Keep it safe if you plan to hop off and reboard. A lost paper ticket may not be accepted for reentry, even if your original mobile voucher was scanned earlier. Adding the ticket to the Big Bus app lets you use it digitally without relying on a loose paper slip.

Food and drinks are not included, and there is no hotel pickup or drop-off. The tour is near public transport, and service animals are allowed. Most people can take part, but you should expect ordinary city walking between stops and attractions.

Free cancellation is available up to 24 hours before the start time. Changes or cancellations inside that window are not accepted for a refund.

Who should book this London bus tour?

London Big Bus Hop-On Hop-Off Tour with Optional River Cruise - Who should book this London bus tour?

I would book it for a first visit, a family group that wants an easy overview, or anyone who finds London’s transport system tiring. It is also useful if you want to see the relationship between the main districts before choosing where to spend your limited sightseeing time.

The 48-hour fare makes more sense for a relaxed visit. The 24-hour ticket is a good middle ground if you want the river cruise but have only one full sightseeing day. The basic one-day option can work if you mainly want a ride around the city and do not care about the boat.

I would skip it if your visit is very short and every hour is precious. The Tube is faster, and central London’s sights are often walkable once you are in the right area. I would also avoid relying on the bus for fixed appointments during heavy traffic or poor weather.

At $39.77, the tour is fair value when you use it for several hours, make a few stops, and take the included cruise. It is poor value if you spend most of the ticket period waiting or use it for only two short rides. Treat it as a sightseeing experience, not a dependable public bus.

FAQ

How long is the London Big Bus tour?

The experience is listed as approximately 3 hours and 35 minutes. That reflects the sightseeing ride, but traffic and time spent hopping off can make your day much longer.

Does the one-day ticket include the Thames River Cruise?

No. The one-day ticket does not include a river cruise. The one-way Thames cruise is included with the 24-hour and 48-hour tickets.

What does the 48-hour ticket include?

The 48-hour option includes the hop-on hop-off bus, the one-way Thames cruise, three guided walking tours, and a two-hour non-stop panoramic evening tour when offered with that selected option.

How many routes does the tour have?

The tour covers three routes. They connect central London, Westminster, the City, Kensington, Notting Hill, King’s Cross, St. Pancras, and the British Museum area.

When does the ticket become valid?

The validity period begins when you activate your mobile voucher or QR code at one of the designated Big Bus stops.

Is Wi-Fi available on the buses?

Yes. Complimentary onboard Wi-Fi is included, and the recorded commentary is available in seven languages.

Can I cancel for a refund?

Yes, you can cancel for a full refund up to 24 hours before the experience start time. Cancellations or changes made less than 24 hours ahead are not accepted for a refund.

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